5 simple client communication tips
If you want to be a communication superstar, you’ll need to go beyond practical tactics. Remember, communicating well is all about relating to people, so put those personal skills to use!
These 5 tips can help you interact better with clients:
1.Empathize with the client. It’s easy to get so caught up in logistics you forget your client’s a real person with their own set of fears and pressures. Taking time to understand—and acknowledge—your client’s perspective can diffuse a difficult conversation and reassure your client you’ve got their best interest at heart.
2.Share your knowledge of the company. Before you meet with a client to discuss a new project & Business Consulting, do your research. Showing your client you know what their organization is about and how it works is a simple way to establish trust from the get-go.
3.Send a recap. This is an easy way to let your client know you’ve listened. It also sets clear expectations for any decisions or action items covered in a meeting or conversation with your client.
4.Personalize your communication. Using an email or status report template can lighten your lift when it comes to interacting with clients. Just be sure to add a few personal touches to make your client feel special. It can be as simple as incorporating the client logo into your status report or asking about their recent vacation in your weekly email. Bonus points for sending a handwritten note!
5.Ask for feedback. It’s not easy to open yourself up to potential criticism. But identifying your weak spots is the best way to strengthen your skills. A little humility goes a long way in earning your client’s trust too.
Keep clients happy with TeamLeoxipraade
TeamLeoxipraade makes it easy to keep projects on track—and people in the loop—so you can win client hearts time and time again. 😍
Comments